There is a whole fear, ambiguity, red tape, doubts and formality. The service provider and a client have a working relationship that is built on service agreements and contracts. The promise that is agreed upon depends on what is written in the document. The clients will only benefits when they get maximum value with the… Continue reading Asking Clients
Conflicts
Why I think culture helps you to resolve conflicts within the team. One of the most common conflicts is expectation mismanagement at work. It’s often referred to as quality of work. The definition of quality when not defined properly could be directly proportional to the mood of the boss at 5 PM on Tuesday. The… Continue reading Conflicts
Listen Up!
Listening to understand is one of the lost skills in the world of business. The world is bombarded with so much information that we are constantly thinking about what to speak next. The art of listening has completely or almost living the face of the earth. That’s what my observation is while working with the… Continue reading Listen Up!
Burn Rate
The burn rate is typically used to describe the rate at which a new company is spending its venture capital to finance overhead before generating positive cash flow from operations. It is a measure of negative cash flow. The burn rate is usually quoted in terms of cash spent per month. It is mostly used in… Continue reading Burn Rate
The Challenge
It’s not only important to see the big picture but also to lay out the detailed plan of action that will help you and your team to achieve the vision. Most of the US either focuses on the big picture or the details. What we need to do is draw the line between them even… Continue reading The Challenge
Work Standard
Today we are going to talk about precision in our work. We know what the right things to do are and at times we are obsessed with doing the right things, be it working on the task with 100% efficiency or making sure we don’t make a single mistake in our process. In the world… Continue reading Work Standard
Fundamentals
When in doubt go back to basics. It’s the most common advice you hear from the experts out there. The trade-off is the opportunity cost. Let’s say for example the quality of our service delivery can be improved. It needs people to upskill, the ability to manage cash flow and clarity in the leadership. The… Continue reading Fundamentals
My NO List
In the recent post named Ten talks that will change you, Naval Ravikant mentions a concept of your hourly rate. He suggests that you should put your hourly rate as aspirational as your income 15-20 years from now. It must sound outrageous, any task or activity that can be done below that price either outsource… Continue reading My NO List
An Average Company
Traits you will find in an average company Delivering on commitments Friendly customer support Faster response time Consistent predictable outcome Provide value for money Leveraging technology automation Promote more collabration Believe in building community Shared learning Culture Focus on the vision Does all of these sound like generic average company traits? Someone claiming to be a… Continue reading An Average Company
Outcome Formula
Our Business Development trainee asked me this question “Can you please be more specific by what do you mean by quality?” after I denied her more work due to lack of her current quality of work as it does not bring the outcome to the company. She was surprised because she was doing all the… Continue reading Outcome Formula
Vikram Shetty 